Terms of Use

Article 2 (Definitions)

In these Terms, each of the following terms shall have the meanings set forth below.

1. Service: Refers to all functions and services provided by the Company through the various forms of provision specified in Article 1, Paragraph 2, including the provision of information on listed establishments, search functions, translation chat, acceptance of reservation arrangement requests, delivery of advertisements, and other related functions and services.
2. User: Refers to all persons who browse or use the Service, including Registered Users.
3. Registered User: Refers to a User who has completed account registration in accordance with Article 3.
4. Account Information: Refers to the email address, password, identifier associated with Google Account integration, and other information necessary for authentication provided by a Registered User to the Company for the use of the Service.
5. Listed Establishments, etc.: Refers to restaurants, amusement facilities, medical institutions providing online medical consultations, beauty-related stores, experience and leisure operators, tourist facilities, and other stores, facilities, and businesses whose information is listed on the Service.
6. Partner Operators: Refers to businesses among the Listed Establishments, etc. that have a partnership relationship with the Company.
7. Reservation Arrangement: Refers to the reception service in which Company operators manually or semi-automatically submit reservation requests to, confirm reservations with, or relay inquiries to Listed Establishments, etc., based on requests from Users.
8. Translation Chat: Refers to the chat function provided using machine translation or other translation functions to assist communication between Users and Company operators or Listed Establishments, etc.
9. Service Hours: Refers to the hours during which Company operators provide reservation arrangement and inquiry support as specified in Article 5, Paragraph 1.
10. Cookies, etc.: Refers to cookies, advertising identifiers (such as IDFA for iOS and AAID for Android), IP addresses, device identification information, browser and OS information, location information, usage history such as browsing, searching, and reservations on the Service, and other similar identifiers and behavioral history information.
11. Targeted Advertising: Refers to advertisements and other guidance information displayed or delivered based on the results of analyzing a User's attributes, interests, usage history, area of stay, location information, and other information.

Article 3 (Account Registration and Management)

1. Users may register an account using the method designated by the Company, either by linking a Google Account or by authenticating with an email address and password. Account registration may be required to use certain functions.
2. Users shall provide true, accurate, and up-to-date information when registering and, if any registered information changes, shall promptly complete the necessary change procedures using the method designated by the Company.
3. Minors shall use the Service with the consent of a parent, guardian, or other legal representative.
4. Users shall be responsible for managing their Account Information and shall not transfer, lend, share, or disclose such information to any third party.
5. Any use of the Service conducted using Account Information shall be deemed to be an act performed by the Registered User of that account. Except where damage is caused by the Company's willful misconduct or gross negligence, the Company shall not be liable for any damage incurred by a User due to inadequate management of Account Information, errors in its use, use by a third party, or other similar circumstances.
6. If a User becomes aware of the leakage, unauthorized use, or potential unauthorized use of their Account Information, the User shall immediately notify the Company and follow the Company's instructions.
7. Registered Users may request deletion of their account (withdrawal from the Service) at any time using the method designated by the Company. The handling of information after account deletion shall be governed by the separately established "Privacy Policy."
8. If a User violates these Terms, provides false information during registration, or if the Company otherwise determines that continued use of the account is inappropriate, the Company may suspend or delete the account without prior notice.

Article 4 (Service Content and Nature of Reservation Arrangement Services)

1. 本サービスは、主として以下の機能を提供します。
   • A function that allows Users to access the Service through QR codes or other means installed at accommodation facilities (hotels, ryokan, vacation rentals, etc.) and browse and search for information about Listed Establishments, etc.
   • A function for accepting reservation arrangement requests and providing inquiry support for Listed Establishments, etc. through the Translation Chat.
   • A function for delivering optimized advertisements and Targeted Advertising based on User attributes, browsing and usage history, location information, and other information.
2. Reservation arrangements performed by the Company consist of accepting reservation applications and requests for arrangements, and the Company does not guarantee that a reservation will be successfully made or confirmed. The Company shall respond on a best-effort basis (using reasonable efforts).
3. A reservation may not be successfully made due to availability or capacity at Listed Establishments, etc., regular closing days, temporary closures, full occupancy, changes in business hours, acceptance conditions (such as number of persons, age, language support, payment methods, etc.), or other circumstances beyond the Company's control.
4. Even if a reservation is successfully made, the content, quality, hygiene, safety, price, available languages, cancellation conditions, and all other conditions and performance relating to services or products provided by Listed Establishments, etc. shall be based on the direct contractual relationship between the User and the relevant Listed Establishment, etc., and the Company shall not be a party thereto. The Company shall not be directly liable for accidents, injuries, illnesses, theft, loss, delays, discrepancies from the expected content, or other troubles arising from the provision of such services.
5. In reservation arrangements for online medical consultations, beauty treatments, experiences, leisure activities, and similar services, responsibility for the provision itself of medical treatment, treatment procedures, instruction or guiding services, and other services (including duties to provide explanations, determinations of suitability, qualifications, safety management, and similar matters) shall belong to the respective Listed Establishments or Partner Operators. The Company is not a medical institution, physician, practitioner, or other service provider, and does not provide advice or make judgments regarding diagnosis, treatment, medication, or procedures. If a User has symptoms requiring emergency attention or serious symptoms, the User shall not use the Service and shall immediately seek medical attention at a local emergency medical institution or take other appropriate measures.
6. Translation in the Translation Chat is provided using machine translation and other technological means, and its accuracy, completeness, or appropriateness is not guaranteed. Except where caused by the Company's willful misconduct or gross negligence, the Company shall not be liable for discrepancies in reservation details, failure to communicate requests (including allergies, religious restrictions, anniversary or special occasion arrangements, etc.), or other consequences arising from translation errors, differences in nuance, or insufficient communication of intent. Users shall independently reconfirm directly with the relevant Listed Establishment, etc. any important conditions, including allergies, illnesses, religious restrictions, and other matters.
7. Information concerning Listed Establishments, etc. (including menus, prices, business hours, photographs, facilities, locations, etc.) may include information provided by the Listed Establishments, etc. or third parties. Although the Company endeavors to ensure the accuracy and up-to-date nature of such information, the Company does not guarantee the same.

Article 5 (Operator Service Hours and Arrangement Processing)

1. The basic service hours for reservation arrangement and inquiry support by Company operators shall be from 07:00 to 21:00 Japan Standard Time (JST).
2. Reservation requests and inquiries sent during the nighttime and early morning hours from 21:00 JST to 07:00 JST the following day shall, in principle, be processed sequentially after the following service hours commence, and responses, confirmations, and arrangements may be delayed. Users acknowledge in advance that, as a result, their requests for reservations on the same day or in the immediate future may not be fulfilled in time.
3. Even during Service Hours, responses may take time due to the order in which requests are received, business volume, business hours and response status of Listed Establishments, etc., communication failures, disasters, system maintenance, or other circumstances.
4. The Company may change or temporarily reduce its Service Hours during Japanese national holidays, the year-end and New Year holidays, and other periods. In such cases, the Company will endeavor to provide advance notice by posting information on the Service or through other reasonable means.
5. Users shall submit requests with sufficient time in advance of their desired reservation date and time. The Company shall not be liable for reservations that cannot be successfully made due to the timing of the request submission.
6. The Company may provide functions such as automated responses, FAQs, and guidance displays outside Service Hours; however, these functions do not guarantee human assistance.

Article 6 (Delivery of Advertisements and Use of Information)

1. The Company may display and deliver advertisements on the Service from the Company or third parties designated by the Company, including advertisers and advertising service providers.
2. The Company may use User attributes, Service usage history, device identification information, location information, and other information to analyze Users and deliver advertisements tailored to their interests (Targeted Advertising). Details shall be governed by the separately established "Privacy Policy."
3. If a User conducts a transaction with a third party through an advertisement on the Service, including purchasing products, making reservations, or entering into contracts, such transaction shall be conducted directly between the User and the relevant third party, and the Company shall bear no responsibility whatsoever for such transaction.
4. The content, display position, and frequency of advertisements displayed on the Service shall be determined or changed at the Company's discretion, and the Company does not guarantee the display or non-display of any particular advertisement.
5. Users may stop the delivery of Targeted Advertising using Cookies, etc. (opt out) by the method specified in the separately established "Privacy Policy." Even if a User opts out, general advertisements that are not based on the User's interests may still be displayed.

Article 7 (Fees, Payment Processing, and Cancellation Policy)

1. Unless otherwise separately specified by the Company, browsing information on the Service, using the Translation Chat, and submitting reservation arrangement requests shall be provided to Users free of charge. However, Users shall bear the costs of communication devices, communication charges, and other expenses necessary for using the Service.
2. Charges for meals and beverages, treatment fees, medical consultation fees, admission fees, experience fees, cancellation fees, and other consideration (hereinafter referred to as "Usage Charges") at Listed Establishments, etc. shall be paid directly by the User to the relevant Listed Establishment, etc. If the Company performs payment agency, collection agency, or payment processing services, such services shall be subject to conditions separately established by the Company.
3. If the Company establishes paid optional functions or arrangement fees, the Company shall clearly indicate the applicable content, amount, payment method, and payment timing on the Service in advance, before the application is made. Users shall submit an application after agreeing to such terms.
4. The handling of cancellations, date changes, changes in the number of persons, and lateness after a reservation has been made, as well as the conditions for and amounts of cancellation fees and charges arising from no-shows (failure to appear without notice), shall be governed by the conditions established by each Listed Establishment, etc. The Company shall not be responsible for the content of such conditions.
5. If a User wishes to cancel or change a reservation, the User shall contact the Company or the relevant Listed Establishment, etc. as promptly as possible during Service Hours. Because communications sent outside Service Hours will be processed after the following Service Hours in accordance with Article 5, Paragraph 2, it may not be possible to avoid cancellation fees.
6. If no-shows or last-minute cancellations are repeated, the Company may restrict acceptance of reservation arrangements by the relevant User or take measures pursuant to Article 3, Paragraph 8.
7. If a User fails to pay Usage Charges or cancellation fees incurred with respect to a Listed Establishment, etc., the Company may, at the request of the Listed Establishment, etc., contact the User to the extent necessary for making such claim or provide the Listed Establishment, etc. with information necessary for such claim.

Article 8 (Prohibited Matters)

1. ユーザーは、本サービスの利用にあたり、以下の行為を行ってはなりません。
   • Acts that violate laws, regulations, ordinances, public order and morals, or these Terms
   • Criminal acts, acts that encourage criminal acts, or acts that announce or solicit such acts
   • Registering or transmitting false information or impersonating another person
   • Requesting a reservation arrangement without the intention of actually using the reservation, making reservations for the purpose of pranks, making duplicate reservations, or sending a large number of reservation requests
   • Acts that infringe the rights of the Company, Listed Establishments, etc., other Users, or third parties, including intellectual property rights, portrait rights, privacy rights, and rights to reputation
   • Violent, threatening, discriminatory, or significantly disruptive conduct, or harassment directed toward Company operators, employees of Listed Establishments, etc., or other Users
   • Acts that interfere with the operation of the Service, place excessive load on servers or networks, or constitute unauthorized access or attempts thereof
   • Copying, modifying, disassembling, decompiling, reverse engineering, or otherwise analyzing the source code of the Service
   • Collecting information from the Service by means of crawlers, scraping, or other automated means (except where the Company has provided prior written authorization)
   • Using the Service for purposes other than those contemplated by the Company, including commercial resale, unauthorized reproduction, business activities, religious activities, political activities, solicitation, or similar purposes
   • Providing benefits to anti-social forces or otherwise becoming involved with anti-social forces
   • Other acts that the Company reasonably determines to be inappropriate
2. If the Company determines that a User's conduct falls under any of the preceding paragraph, the Company may delete information relating to such conduct, restrict the use of functions, suspend or delete the User's account, or take other necessary measures.
3. Even if a User suffers damage as a result of measures taken pursuant to the preceding paragraph, the Company shall not be liable except where such damage is caused by the Company's willful misconduct or gross negligence.

Article 9 (Suspension, Modification, and Termination of the Service)

1. 当社は、以下のいずれかに該当する場合、ユーザーに事前に通知することなく、本サービスの全部または一部を停止または中断することができます。
   • When performing maintenance, inspection, updates, or troubleshooting of systems related to the Service
   • When it becomes difficult to provide the Service due to earthquakes, fires, floods, power outages, epidemics, other natural disasters or force majeure
   • When communication lines, cloud services, or other external services experience failures or suspension of provision
   • When emergency action is required due to unauthorized access, cyberattacks, or other security-related circumstances
   • When the Company otherwise reasonably determines that suspension or interruption is necessary
2. The Company may, at its discretion, change the content, functions, supported languages, listing categories, or Service Hours of the Service.
3. If the Company terminates all or part of the Service, it shall notify Users by posting information on the Service, sending notice to registered email addresses, or by other reasonable means with a reasonable period of advance notice. However, this shall not apply in cases requiring emergency action.
4. The Company shall not be liable for any damage incurred by Users as a result of suspension, interruption, modification, or termination pursuant to this Article, except where such damage is caused by the Company's willful misconduct or gross negligence.

Article 10 (Disclaimer)

1. The Company does not guarantee that the Service is suitable for a User's particular purpose, that it has the functions, accuracy, usefulness, or results expected by the User, that information concerning Listed Establishments, etc. is complete and up to date, or that the Service will be provided continuously without interruption, errors, or defects.
2. 当社は、以下の事項について責任を負いません。
   • Failure to successfully make a reservation or a reservation that differs from the User's request
   • The content, quality, and safety of services or products provided by Listed Establishments, etc., or the acts or omissions of Listed Establishments, etc.
   • Results arising from medical treatment, treatment procedures, or other provision of services, in accordance with Article 4, Paragraph 5
   • Results arising from translation errors or omissions
   • Delays in processing requests submitted outside Service Hours, in accordance with Article 5
   • Disputes arising between Users and Listed Establishments, etc., other Users, or third parties
   • The content of advertisements provided by advertisers or advertising service providers, and transactions conducted through advertisements
   • Malfunctions caused by the User's device environment, communication environment, or OS, browser, or application version
3. Notwithstanding the preceding paragraphs, if the Company cannot be completely exempted from liability due to the Company's willful misconduct or gross negligence, or because these Terms constitute a consumer contract as defined under the Consumer Contract Act, the Company shall be liable to the extent of ordinary damages actually incurred by the User. In such cases, except where the Company is guilty of willful misconduct or gross negligence, the maximum amount of damages for which the Company shall be liable shall be the total amount of Service usage fees paid by the User to the Company during the one-month period preceding the occurrence of the event giving rise to such damage (or JPY 10,000 if the Service is used free of charge).
4. Under no circumstances shall the Company be liable for lost profits, loss of business opportunities, loss of data, expenses incurred due to changes in travel itineraries, or any other indirect, special, or consequential damages, except where caused by the Company's willful misconduct or gross negligence.
5. If a User causes damage to the Company or a third party in connection with the use of the Service, the User shall resolve such matter at the User's own expense and responsibility and shall not cause damage to the Company.

Article 11 (Ownership of Rights)

1. Copyrights, trademark rights, and other intellectual property rights relating to the Service and the programs, databases, text, images, videos, logos, trademarks, designs, translation results, and all other content constituting the Service shall belong to the Company or third parties holding legitimate rights thereto.
2. The license to use the Service granted under these Terms does not transfer or assign any intellectual property rights of the Company or any third party to the User.
3. Users shall not, without the Company's prior written consent, reproduce, reprint, publicly transmit, adapt, distribute, or otherwise use the content of the Service.
4. Rights to text, images, reviews, requests, and other information transmitted, posted, or provided by a User on the Service (hereinafter referred to as "Posted Information") shall belong to the User or the legitimate rights holder. However, the User grants the Company a free, non-exclusive license to use the Posted Information to the extent necessary for providing, operating, and improving the Service, arranging reservations, and conducting statistical analysis, including reproduction, translation, modification, and provision to Listed Establishments, etc.
5. Users shall warrant that their Posted Information does not infringe the rights of any third party.

Article 12 (Changes to the Terms of Use)

1. The Company may change these Terms pursuant to Article 548-4 of the Civil Code when the Company determines that such changes are necessary due to changes in laws and regulations, changes to the Service content, or other circumstances.
2. When changing these Terms, the Company shall inform Users of the contents of the amended Terms and the effective date by posting them on the Service, providing in-app notifications, sending them to registered email addresses, or by other appropriate means.
3. The amended Terms shall apply from the effective date announced pursuant to the preceding paragraph. If a User uses the Service after the effective date, the User shall be deemed to have agreed to the amended Terms.
4. If the Company makes an important change that is not consistent with the general interests of Users, the Company shall provide notice a reasonable period before the effective date. A User who does not agree to the amended Terms may delete their account (withdraw from the Service) before the effective date.

Article 13 (Governing Law and Jurisdiction)

1. The laws of Japan shall govern these Terms and the use of the Service.
2. Any disputes arising between the Company and a User concerning or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
3. The preceding provision shall not restrict, to the extent prohibited by applicable law, any rights granted to consumers under the laws and regulations of the jurisdiction in which the User resides.

Supplementary Provisions

• Date of Enactment: August 24, 2026
• Date of Last Revision: August 24, 2026

Business Operator Information

• Operator: Inbound Holdings Co., Ltd.
• Address: 2F Yotsubashi Building, 1-5-7 Shinmachi, Nishi-ku, Osaka City, Osaka Prefecture
• Representative: Masaki Sakamoto
• Contact: marketing@inbound-hd.jp (Hours: 07:00-21:00 Japan Standard Time)